School Customer Service

Educational Development Institute (EDI)
ព័ត៌មានកម្មវិធី ឬវគ្គសិក្សា
  • វិញ្ញាបនប័ត្របត្រ័/ទទួលបាន : សញ្ញាបត្រវិជ្ជា​ជីវៈរយៈពេល​វគ្គខ្លី
  • ឈ្មោះគ្រឹះស្ថាន: Educational Development Institute (EDI)
  • ប្រភេទកម្មវិធី/វគ្គសិក្សា : វិទ្យាស្ថានពហុបចេ្ចកទេស
  • វិជ្ជាជីវៈ/ជំនាញ/ មុខវិជ្ជាសិក្សា : វិទ្យាសាស្រ្តអប់រំ
  • ប្រភេទមុខរបររំពឹងទុក : ការអប់រំ និងបណ្តុះបណ្តាល
  • ទីកន្លែងកម្មវិធី/វគ្គសិក្សា : រាជធានី​ភ្នំពេញ
  • កាលបរិច្ឆេទចុះឈ្មោះ : 12-04-2019 ដល់ 01-05-2019
  • កាលបរិច្ឆេទចូលរៀន : 04-05-2019 ដល់ 05-05-2019
  • ពេលវេលានៃការសិក្សា: <span class="text-primary">08:00am-05:00pm

School principals, school customer service managers and anyone who has been working related to customer service field.

Upon the completion of this two-day training, participants are expected to benefit:

  • Why the customer service is important?
  • Putting customer service into the practice.
    • Communicate effectively with customers.
    • Create a positive impression.
    • Develop and maintain customer service standards.
    • Plan good customer service.
  • Identify current customer needs.
  • Anticipate future customer needs.
  • Create customer needs.
  • How can you meet customer needs?
  • How can you exceed customer expectations?
  • How can you retain customers over a long period of time?
  • Moving ahead of competition through:
    • How fast can you create superior value to meet customer needs?
    • How can you meet them before anyone else?
    • How can you sustain speed to be constantly first to market?
  • Apply some techniques for better caring for the customer.

 What you will cover

Day 1:

Module 1: The importance of customers & why customer care is important?

  • Who is responsible for customer service?
  • Setting goals and standards of performance.

Module 2: Identify customers

  • Who are customers?
  • A school’s customers
  • Who is more important?

Day 2:

Module 3: How to care for the customer

  • What is caring for customers?
  • The pillars of customer satisfaction.

Module 4: Managing for customer satisfaction

  • A CASCADE of quality
  • Role of managers in caring for customers
  • Human factors in customer services
  • Implement customer service (care)

#9A, St. 370, Sangkat Boeung Keng Kang 1, Khan Chamkamorn, Phnom Penh, Cambodia.

Tel: 016 63 65 19/ 011 88 83 44

Email: sreypao.ieng@edi-cambodia..org

ព័ត៌មានទំនាកទំនង :
  • Educational Development Institute (EDI)
  • អាសយដ្ឋាន:

    #22, St. 51┴154, SangkatPhsarThmei III, Khan Daun Penh, Phnom Penh

  • Email Address:
  • Website: n/a

អ្នកផ្តល់ការអប់រំបណ្តុះបណ្តាល

ធ្វើការផ្សព្វផ្សាយកម្មវិធី ឬវគ្គអប់រំបណ្តុះបណ្តាល ឬអាហារូបករណ៍គ្រប់ប្រភេទ